[G-Research Briefing] Handling difficult conversations

The key to a difficult conversation is to learn how to handle them in a way that produces “a better outcome”: less pain for you, and less pain for the person you’re talking to. In this playlist of videos, experts from different backgrounds discuss their experiences and offer tips on how to make these conversations constructive and effective.


These video insights are designed to support the learning from the People Management training at Ashridge. Use the tips to support your own approach to difficult conversations.

Alan Chambers MBE – Polar Adventurer, Former Royal Marine & Motivational Speaker
Alice Bufton-Thorneycroft – Performance Development Consultant, Workshop Facilitator and Event Host
Connie Henry – Former International Triple Jumper and Director of Track Academy
Ed Balls – Former Labour Politician and Cabinet Minister, Broadcaster and Writer
Dr. Hannah Macleod – Double Olympic Medallist with GB Women’s hockey team