Stephen Hewett

Stephen Hewett

One of the World’s Leading Consultants in Customer Centricity

Stephen is a former Development, Research & Expansion Manager at the world-famous John Lewis Partnership. It was here that Stephen gained much of his retail industry experience, progressing through training on the shop floor, to managing a department and, playing a vital role in the operations of the entire organisation.

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Working with leadership teams in both Public and Private sector organisations, Stephen has experience in a wide variety of industry sectors.

Stephen is a former Head of Business Consulting at Charteris Plc. He is also a former Development, Research & Expansion Manager at the world-famous John Lewis Partnership. It was here that Stephen gained much of his retail industry experience, progressing through training on the shop floor, to managing a department and, playing a vital role in the operations of the entire organisation.

Prior to his Retail and Consulting career, Stephen enjoyed a career in Aviation, where he held both management and flying roles. Stephen is also a Fellow of the Institute of Consulting.

‘What has been absolutely core to my three careers is my personal passion for helping my clients organisations align themselves to what customers need.’

Stephen’s views on people’s interactions stretch out far beyond the world of business. In fact, he believes emphatically that the philosophy of prioritising the agenda of customers’ needs in the social world in general, and in all areas of human contact, particularly international politics, has significant potential for benefit.

Stephen remains a partner of Charteris Plc and is now also a Director of Vantage Partners and a Founding Partner of C3 Partners, which specialises in helping organisations both in Private and Public sectors streamline themselves for maximum Customer Centricity.

Stephen spends much of his time heading major teams both in the UK and abroad that advise organisations at the very highest level and furnish them with a hands-on practical intervention that puts customers at the absolute forefront of the organisations activities.

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Collaboration
Leadership
Psychology
Sales
Teamwork

People Centricity: the incredible power of putting other people first

For most of us, it's the people we know who make our lives what they are. These include our family, our friends, and the people we work with. This revolutionary and highly original book, People Centricity, brilliantly reveals that the secret of having great personal and work relationships lies in taking the trouble to understand the agenda and concerns of everyone with whom you interact most closely. This allows you to create a highly positive climate of mutual benefit, and to become truly people-centric...

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Customers Are The Agenda: A Practical Guide to Customer-centric Management

Customers are not "on" the agenda. They ARE the agenda. Top consultant Stephen Hewett shows how to put Customer-Centricity at the heart of everything you do. It is not enough to have a strong customer service team - customers must be the principle focus of every aspect of business operation, not just the direct customer interface. Hewett's new book provides a highly practical guide designed to enable busy managers to achieve instant results...

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The Customer-Centric You: Making Customers the Focus of Everything You Do

One of the world's leading experts in the new discipline of 'customer-centricity' explains how it works - and shows how it can revolutionise both business and personal performance. Most businesses today understand the importance of listening to their customers - but not many have grasped the potential of actually reorganising their entire business to focus on customers in everything they do. Packed with real-life case studies, insights and checklists, this book provides readers with a practical...

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Tweets

(Happy) New Year – New Pricing
Having finally mastered Airbnb's pricing model, we have a completely new pricing model which we believe makes us more cost-effective and competitive. We now have better price... https://t.co/AI8VKeHncK

‘CX Conversation with Ian Golding: what it takes to really deliver exceptional customer experience?’ on #SoundCloud #np https://t.co/4LGJgi4MYS

When a Customers Wins, Nobody Loses! https://t.co/509Jb4dAN5

Great article by @srhewett. I look forward to doing some work alongside iCustomer with NetCNS this year! #netcns #cx https://t.co/4EXENxXnsw

In 2018, #CX soared. That's why we picked out the best and brightest articles this year had to offer. Happy reading! https://t.co/J4OY9sOGQ2

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